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The Milbank Memorial Fund is an endowed operating foundation that publishes The Milbank Quarterly, commissions projects, and convenes state health policy decision makers on issues they identify as important to population health.
March 2019 (Volume 97)
Sabrina Bajwah, PhD, MSc, MA, is a consultant and honorary senior lecturer at the Cicely Saunders Institute of Palliative Care, Policy and Rehabilitation, King’s College London. She completed her MSc in palliative care, her MA in the ethics of cancer and palliative care, and her PhD in complex interventions for patients with end-stage interstitial lung disease. While pursuing her PhD, she developed a complex intervention for patients at the end of life with end-stage interstitial lung disease. This intervention, developed using the Medical Research Council Guidance, consisted of a case conference integrated model of care to improve symptom control and advance care planning across all settings.
Naomi Bardach, MD, MAS, is an associate professor in the Department of Pediatrics and the Philip R. Lee Institute for Health Policy Studies at the University of California, San Francisco. Her research focuses on improving inpatient and outpatient pediatric care, with a foundation in implementation and dissemination science. Specific areas of interest are quality measurement and improvement (conditions of interest: mental health, asthma, sickle cell, pediatric inpatient safety and transitions); the use of the measures in interventions such as public reporting, internal quality improvement, and financial incentive programs to drive better health outcomes for children and reduce disparities in care; and leveraging technology to integrate patient and caregiver voices into quality improvement efforts.
Lacey Rose Barre, MPH, is a doctoral candidate in the Department of Health Services, Policy, and Practice at the Brown University School of Public Health. Barre previously completed her MPH in health policy and management at the Yale School of Public Health. She conducts qualitative and quantitative research on patient experience and patient-reported quality measurements and on how patient experience can be used to inform medical practice.
Amiya Bhatia, MPH, is a doctoral candidate in the Social and Behavioral Sciences Department at the Harvard T.H. Chan School of Public Health. Her research proposes and examines approaches to monitor and reduce socioeconomic inequities in child health and child protection in low- and middle-income countries. Currently, she is examining which populations are missing from public health surveillance systems for birth, cancer, and child maltreatment in South Asia. Bhatia has also studied the implications of India’s national identification (Aadhaar) program on social inclusion and has evaluated programs run by local nonprofits for children affected by HIV in India and Ethiopia. Bhatia holds an MPH from the Harvard T.H. Chan School of Public Health and a BA in social anthropology from the University of Cambridge.
Søren Birkeland, LLM, MD, PhD, is a board-certified primary care physician and associate professor in the Department of Regional Health Research at the University of Southern Denmark, where he teaches and researches public health law, professional ethics, and patient safety. He has published on a variety of topics, including malpractice litigation, patient rights, and forensic psychiatry.
Anna E. Bone, MPH, DIC, is a PhD training fellow at the Cicely Saunders Institute of Palliative Care, Policy and Rehabilitation, King’s College London. She received a BA from the University of Oxford and an MPH from Imperial College London. Her doctoral study focuses on older people’s use of emergency hospital services toward the end of life. She has a keen interest in public health and palliative care.
Lisa Jane Brighton, MSc, is a palliative care and rehabilitation researcher at the Cicely Saunders Institute of Palliative Care, Policy and Rehabilitation, King’s College London. She has a background in psychology (BSc) and palliative care research (MSc) and has worked on multiple research projects focused on improving care for people living with advanced disease. These have included evaluating end-of-life care and communication skills training programs, synthesizing evidence around holistic services for people living with chronic breathlessness, and improving patient and public involvement in palliative care and rehabilitation research.
Jennifer L. Cerully, PhD, MS, is a behavioral and social scientist at the RAND Corporation. Her research interests include advancing the science of reporting health care patient experience data and developing protocols for eliciting comments from patients about their health care experiences. Her other research interests include the reduction of stigma and other barriers to mental health care and improving health-related decision making. She holds an MS and a PhD in social psychology from the University of Pittsburgh.
Virginia W. Chang, MD, PhD, is associate professor in the College of Global Public Health and the School of Medicine at New York University. As a physician and sociologist, she has focused much of her work on the causes and consequences of social disparities in health. Her work has appeared in JAMA, Annals of Internal Medicine, JAMA Internal Medicine, Health Affairs, American Journal of Public Health, American Journal of Epidemiology, Journal of Health & Social Behavior, Social Science & Medicine, and Demography. She received her MD from the University of Michigan and her PhD in sociology from the University of Chicago. She completed an internal medicine residency and a Robert Wood Johnson Foundation Clinical Scholars Program fellowship, both at the University of Chicago.
Yen-Fu Chen, BSc (Pharm), MSc, MPH, PhD, is an associate professor at the Warwick Centre for Applied Health Research and Delivery at the University of Warwick. He specializes in systematic review and evidence synthesis across a broad range of topics, with recent work focusing on publication bias in health services research, the weekend effect on hospital mortality, and the quality of health care in low- and middle-income countries.
Bruce A. Chernof, MD, FACP, currently serves as the president and chief executive officer of the SCAN Foundation, whose mission is to advance a coordinated and easily navigated system of high-quality services for older adults that preserves dignity and independence. The SCAN Foundation is one of the largest foundations in the United States focused entirely on improving the quality of health and life for seniors. Previously, Chernof served as the director and chief medical officer for the Los Angeles County Department of Health Services. Chernof has also served as a regional medical director for Medicaid and SCHIP programs at Health Net, a network model HMO. In 2013, Chernof served as the chair of the federal Commission on Long-Term Care, which produced a bipartisan report to Congress recommending reforms for our nation’s long-term care financing, delivery system, and workforce needs. Chernof completed his residency and chief residency in internal medicine, as well as a fellowship in medical education at UCLA. He earned his medical degree from UCLA, completed his undergraduate work at Harvard University, and previously served as an adjunct professor of medicine at UCLA.
Peter J. Chilton, BSc (Hons), is a research fellow for the National Institute of Health Research Collaboration for Leadership in Applied Health Research and Care West Midlands at Warwick Business School. He previously worked as a research associate at the University of Birmingham. He has published papers on a variety of subjects, including the use of Bayesian analysis, hospital mortality, and step-wedge cluster randomized trials.
Sarah Combes is a palliative care nurse and is currently undertaking her clinical doctoral research fellowship at King’s College London and St Christopher’s Hospice, funded by the National Institute of Health Research. Combes specializes in palliative and end-of-life care and its interface with older age, frailty, and multimorbidities. Her doctorate, conversations on living and dying, aims to facilitate advance care planning for community-dwelling frail elders.
Dalton Conley, MPA, PhD, is the Henry Putnam University Professor in Sociology at Princeton University and a faculty affiliate at the Office of Population Research and the Center for Health and Wellbeing. He is also a research associate at the National Bureau of Economic Research, and in a pro bono capacity, he serves as dean of health sciences for the University of the People, a tuition-free, accredited, online college committed to expanding access to higher education. He earned an MPA in public policy (1992) and a PhD in sociology (1996) from Columbia University and a PhD in biology (2014) from New York University. He has been the recipient of Guggenheim, Robert Wood Johnson Foundation, and Russell Sage Foundation fellowships as well as a CAREER Award and the Alan T. Waterman Award from the National Science Foundation. He is an elected fellow of the American Academy of Arts and Sciences and an elected member of the National Academy of Sciences.
Alessia Costa holds a PhD in social anthropology. She has worked on a range of health care projects in different contexts, including organ transplants in Japan and stroke rehabilitation and end-of-life care in the United Kingdom. Her most recent research investigates the sharing of results from genome sequencing with patients and families. Costa’s research draws from anthropology, the sociology of health and illness, and science and technology studies. Her overarching interest is in the methodological applications of these approaches to health care research.
Ilham A. Dehry is a research assistant at the Medicaid and Chip Payment and Access Commission. She is pursuing a master of public policy degree at the George Washington University and holds a BA in public health from the University of Colorado, Denver. Her research interests include racial and economic inequity and the role of social policies in improving population well-being.
Clare Ellis-Smith, MSc, PhD, is a postdoctoral research associate at the Cicely Saunders Institute of Palliative Care, Policy and Rehabilitation, King’s College London. Her research focuses on measurement development as well as developing and evaluating palliative care interventions for older people living with multimorbidities and dementia.
Catherine J. Evans, PhD, MSc, BSc (Hons), RN, is an HEE/NIHR senior clinical lecturer and honorary nurse consultant in palliative care. This is a joint clinical academic post between the Cicely Saunders Institute of Palliative Care, Policy and Rehabilitation, King’s College London and the Sussex Community NHS Foundation Trust. Evans’s research focuses on developing and evaluating palliative and community care services and interventions for older people living with frailty and multimorbidities, and mixed-method trial designs. Her work seeks to progress the areas of palliative geriatric care and palliative dementia care. Her joint clinical academic post enables her to research and support the strategic development and clinical effectiveness of services, and build research capacity in the priority areas of palliative care for older people and community health services.
Melissa L. Finucane, MPsych, PhD, is a senior behavioral and social scientist at the RAND Corporation. Her research aims to understand how decisions about environmental health issues are influenced by psychological, emotional, and sociocultural factors. Finucane utilizes transdisciplinary collaborations to advance the use of scientific information by real-world decision makers. She holds an MPsych and a PhD in psychology from the University of Western Australia.
Sandro Galea, MD, DrPH, a physician and an epidemiologist, is dean and Robert A. Knox Professor at Boston University School of Public Health. He previously held academic and leadership positions at Columbia University, the University of Michigan, and the New York Academy of Medicine. Galea’s scholarship has been at the intersection of social and psychiatric epidemiology with a focus on the behavioral health consequences of trauma. He has published more than 700 scientific journal articles, 50 chapters, and 13 books, and his research has been featured extensively in current periodicals and newspapers. His latest book, Healthier: Fifty Thoughts on the Foundations of Population Health, was published by Oxford University Press in 2017. Galea holds a medical degree from the University of Toronto and graduate degrees from Harvard University and Columbia University. He also holds an honorary doctorate from the University of Glasgow.
Wei Gao received her first degree in medicine (MBBS equivalent), a master of medicine in environmental hygiene from Tongji Medical University, and a PhD in epidemiology and health statistics from Huazhong University of Science & Technology. She has research experience in a wide range of areas, including large-scale epidemiologic studies, ecological trials, molecular epidemiology, environmental health, and applied statistical epidemiology. She is leading the Routine Data Stream of the Palliative and End-of-Life Care Theme in the Collaboration for Leadership in Applied Health Research and Care South London. She is the cochief investigator for a large-scale multicenter palliative care intervention for people with long-term neurological conditions and the principal investigator or the lead statistician investigator for several concurrent projects.
Lawrence O. Gostin, JD, is the University Professor in Global Health Law at Georgetown University, faculty director of the O’Neill Institute for National and Global Health Law, and director of the World Health Organization (WHO) Collaborating Center on Public Health Law and Human Rights. He has chaired numerous National Academy of Sciences committees, proposed a Framework Convention on Global Health endorsed by the United Nations Secretary General, served on the WHO Director’s Ad Hoc Advisory Committee on Reforming the WHO,drafted a Model Public Health Law for the WHO and the Centers for Disease Control and Prevention, and directed the National Council of Civil Liberties and the National Association for Mental Health in the United Kingdom, where he wrote the Mental Health Act and brought landmark cases before the European Court of Human Rights. In the United Kingdom, he was awarded the Rosemary Delbridge Prize for the person “who has most influenced Parliament and government to act for the welfare of society.”
Rachel Grob, MA, PhD, devotes her time to learning about people’s experiences with health and health care. She elicits stories from diverse people and then synthesizes and amplifies them to make health care work better. She also uses narratives as a teaching tool for future clinicians, to inform policy, and to catalyze other concrete changes that benefit consumers, families, and communities. She is a public spokesperson for the value of qualitative work and for the importance of systematically including the most diverse perspectives possible in research, public discourse, and at tables where decisions get made. She is currently director of national initiatives and clinical professor at the Center for Patient Partnerships, senior scientist at the Department of Family Medicine and Community Health, and investigator at the Health Innovation Program at the University of Wisconsin–Madison. She holds a BA from Wesleyan University, a master’s degree in health advocacy from Sarah Lawrence College, and a PhD in sociology from the City University of New York.
Keshav K. Gupta is a junior doctor working in the West Midlands deanery. He graduated from Imperial College London in 2017 with a range of distinctions and prizes in multiple subject fields, and a 1st class honours BSc in pharamcology. He worked with the Public Health Department at the University of Birmingham during his time as a medical student gaining exposure to research and public health.
Richard Harding, MSc, PhD, is a Herbert Dunhill Professor of Palliative Care and Rehabilitation at the Cicely Saunders Institute of Palliative Care, Policy and Rehabilitation, King’s College London. After receiving a BSc (Hons) in social anthropology and sociology at the University of Amsterdam, he undertook an MSc in social policy at LSE. His PhD at King’s College London was in public health, focusing on caregivers in palliative care.
Irene J. Higginson, OBE, is director of the Cicely Saunders Institute of Palliative Care, Policy and Rehabilitation King’s College London, vice dean for research for the Florence Nightingale Faculty of Nursing, Midwifery, and Palliative Care, and a consultant in palliative care, at King’s College Hospital, Guy’s and St Thomas’ Hospital, and Lewisham Hospital. She has several active research programs, leads the MSc, diploma, and certificate programs in palliative care, supervises several PhD students, and is active in teaching. Higginson has published more than 450 articles in peer-reviewed journals, plus several books. Her research interests and publications include quality-of-life and outcome measurements; evaluation of palliative care, especially of new services and interventions; clinical audit; effectiveness; psychosocial care; symptom assessment; breathlessness; cachexia/anorexia; and elderly care.
Timothy P. Hofer, MD, is professor of medicine at the University of Michigan Medical School and the associate director for analytic and information resources at the VA Center for Practice Management and Outcomes Research in Ann Arbor, as well as a member of the UM Institute for Healthcare Policy and Innovation. He works on the methodological and practical issues in measuring and profiling quality of care and on how the ability to measure quality may affect popular policy initiatives to identify and reduce medical errors or set up pay-for-performance systems.
Lucy Ison, BMedSci, BMBS, is an NIHR academic clinical fellow in palliative medicine, based at the Cicely Saunders Institute of Palliative Care, Policy and Rehabilitation, King’s College London. She received a BMedSci and BMBS from the University of Nottingham and then moved to London to complete her training. She currently works as a palliative medicine registrar in and around London.
Nancy Krieger, PhD, is professor of social epidemiology, American Cancer Society Clinical Research Professor, and director of the Interdisciplinary Concentration on Women, Gender, and Health at the Harvard T.H. Chan School of Public Health. She is an internationally recognized social epidemiologist (PhD in epidemiology from UC Berkeley in 1989), with a background in biochemistry, philosophy of science, and history of public health, and 30+ years of activism involving social justice, science, and health. Since 2004, she has been among the ISI highly cited scientists, who comprise “less than one-half of one percent of all publishing researchers.” Her conceptual, etiologic, and methodological research concerns the societal determinants of health, embodiment, and health equity, informed by the ecosocial theory of disease distribution she first proposed in 1994.
Patrick M. Krueger, PhD, is associate professor in health and behavioral sciences at the University of Colorado, Denver, and research faculty in the Population Program at the University of Colorado, Boulder. His research focuses on the determinants and consequences of health disparities within and across populations. His work has appeared in the American Journal of Epidemiology, American Journal of Public Health, Annual Review of Sociology, British Medical Journal, Demography, Journal of Health & Social Behavior, and Social Science & Medicine. He received his PhD in sociology from the University of Colorado, Boulder, and completed a Robert Wood Johnson Health and Society Scholar fellowship at the University of Pennsylvania.
Tara Lagu, MD, MPH, is an associate professor at the University of Massachusetts Medical School/Baystate Medical Center where she is an academic hospitalist and associate director of the Institute for Healthcare Delivery and Population Science. After graduating with her MD/MPH from the Yale University School of Medicine, she completed a general internal medicine residency at Brown University. From 2005 to 2008 she was a Robert Wood Johnson Foundation Clinical Scholar at the University of Pennsylvania. She has published studies describing the ways that patients use the Internet to provide feedback about their health care and has advocated for the use of narratives to increase communication between patients, physicians, and hospitals, with a goal of making health care more patient-centered.
Paula M. Lantz, PhD, MS, MA, is the associate dean for academic affairs and a professor of public policy at the Ford School of Public Policy at the University of Michigan. She also holds an appointment as professor of health management and policy in the School of Public Health. Lantz teaches and conducts research regarding the role of social policy in improving population health and reducing health inequities. She is currently leading a project regarding the potential for and challenges associated with using social impact bonds to finance interventions aimed at upstream social determinants of health. An elected member of the National Academy of Social Insurance and the National Academy of Medicine, Lantz received an MA in sociology from Washington University, St. Louis, and an MS in epidemiology and a PhD in social demography from the University of Wisconsin.
Richard J. Lilford, CBE, PhD, DSc (Hons), FRCOG, FRCP, FFPH, is professor of public health at the University of Warwick and is director of the Warwick Centre for Applied Health Research and Delivery and director of the National Institute of Health Research Collaboration for Leadership in Applied Health Research and Care West Midlands. Lilford has pursued a successful career in medicine for more than 40 years, specializing in obstetrics and gynecology and, more recently, health services research. He has research methodological expertise in the evaluation of complex interventions and prospective health economic evaluations of service delivery interventions. He has designed a framework for the evaluation of complex interventions that draws a crucial distinction between targeted and generic service interventions; he and is also interested in Bayesian statistics, medical ethics, clinical trials, step-wedge cluster trials, and multiple-indication reviews.
Nason Maani Hessari, PhD, MPH, BSc Hons, FRSA, is a research fellow in mixed-methods policy evaluation in the Department of Health Services Research and Policy at the London School of Hygiene and Tropical Medicine. His most recent papers have examined how the alcohol industry and/or related stakeholders have defined responsible drinking, how industry-related bodies have discussed cancer risk, and how they have framed advertising legislation in the print media and parliamentary debate.
Matthew Maddocks is a senior lecturer in health services research at King’s College London and a specialist physiotherapist in palliative and end-of-life care. He has held National Institute of Health Research postdoctoral, clinical trials, and career development fellowships. His research spans palliative care, rehabilitation, and age-related syndromes.
Semira Manaseki-Holland, FRCP, FFPHM, MRCPCH, PhD, MPH, MBBS, BMedSci, is a senior clinical lecturer in public health at the University of Birmingham with an interest in health systems and maternal-child health. She is a public health physician with joint qualifications in pediatrics and has worked in the United Kingdom and in low- and middle-income countries for more than 25 years. Her international experience includes conducting a trial in Mongolia and Afghanistan; work at the World Health Organization (WHO) headquarters and for WHO, UNICEF, and the Ministries of Health on country-based programs; coordinating the delivery of integrated health services in Afghanistan and Tajikistan as the Central Asia CEO for an international health NGO, Aga Khan Health Services; and managing the operations of training colleges and research projects.
Steven C. Martino, PhD, is a senior behavioral scientist at the RAND Corporation. He has expertise in the cognitive processing of health communications and social and psychological processes relevant to health decision making. For the past 15 years, Martino has been involved in the design and psychometric evaluation of survey-based measures of patient experience and research to build the science of public reporting of health care quality data to inform health care consumer choice and quality improvement initiatives. He received a PhD in psychology from the University of Minnesota.
Martin McKee, MD, DSc, is professor of European public health and medical director at the London School of Hygiene and Tropical Medicine and immediate past president of the European Public Health Association. Trained in medicine and public health, he has published extensively on health and health policy, especially in societies undergoing social, economic, and political transition, as well as on the commercial determinants of health.
Eve Namisango, MSc, is a PhD training fellow at the Cicely Saunders Institute of Palliative Care, Policy and Rehabilitation, King’s College London and research and development manager at the African Palliative Care Association. Namisango holds an MSc in palliative care policy and rehabilitation.
Caroline Nicholson, PhD, MSc, BSc (Hons), RGN, FHEA, is a senior clinical lecturer on supportive and end-of-life nursing care at King’s College London and St Christopher’s Hospice in London.
Adejoke O. Oluyase, PhD, is a postdoctoral research associate at the Cicely Saunders Institute of Palliative Care, Policy and Rehabilitation, King’s College London. She trained as a pharmacist and obtained her doctorate in health sciences from the University of York, United Kingdom. Her PhD project was a mixed-methods study that assessed the appropriateness of prescriptions for mental health disorders or pain for people with substance misuse problems. Oluyase is currently working on a Cochrane Review investigating the effectiveness and cost-effectiveness of hospital palliative care for adults with advanced illness and their caregivers.
Paul Ong is an experienced international health policy consultant and researcher, who has published in the fields of health policy, virology, epidemiology, and health services research. He is currently the health policy and programs advisor at HelpAge International, with a responsibility for the formulation of their global health strategy to 2020. He is a former student of, and then later a fellow in Community Medicine (1999-2004) at Mansfield College,University of Oxford. He was a senior research fellow in palliative care, at the University of Warwick’s Medical School, 2004-2011. He was also principal investigator of a World Health Organisation Global Atlas program, from 2001-04, based out of the WHO Kobe Centre for Health Development. As of July 2015, Ong has now returned to the WHO Kobe Centre, as a Technical Officer in the Innovations for Healthy Ageing team.
Alina Palimaru, MPP, PhD, is an associate policy researcher at the RAND Corporation. Her mixed-methods research focuses on health outcomes measurement, quality of life, disability, and quality improvement in clinical settings. Palimaru received her BA in history, politics, and communications from Drexel University, her MPP from American University, and her PhD from the UCLA Fielding School of Public Health.
Andrew M. Parker, PhD, MS, is director of the Center for Decision Making Under Uncertainty, a senior behavioral and social scientist at the RAND Corporation, and a member of the Pardee RAND Graduate School faculty. His research applies core concepts in behavioral decision research to the understanding of decisions in complex, real-world situations. He received a BA in psychology and statistics from the University of Michigan, Ann Arbor; an MS in statistics and an MS behavioral decision theory, both from Carnegie Mellon University; and a PhD in behavioral decision theory, also from Carnegie Mellon.
Harold A. Pollack, PhD, is the Helen Ross Professor of Social Service Administration at the University of Chicago. He is faculty codirector of the University of Chicago Crime Lab and the University of Chicago Health Lab. He researches services for severely disadvantaged populations and for individuals at the interface between Medicaid and the criminal justice system.
David Rosner is the Ronald H. Lauterstein Professor of Sociomedical Sciences and professor of history at Columbia University and codirector of the Center for the History of Public Health at Columbia’s Mailman School of Public Health. He is also an elected member of the National Academy of Medicine. In addition to receiving numerous grants, he has been a Guggenheim Fellow, a recipient of a Robert Wood Johnson Investigator Award, a National Endowment for the Humanities Fellow, and a Josiah Macy Fellow. He and Gerald Markowitz are coauthors on 10 books, including Deceit and Denial: The Deadly Politics of Industrial Pollution (University of California Press/Milbank Memorial Fund, 2002; 2013) and Lead Wars: The Politics of Science and the Fate of America’s Children (University of California Press/Milbank Memorial Fund, 2013). He also testifies for plaintiffs in lawsuits on industrial pollution and occupational disease.
Michelle F. Rourke is a scientific research officer at the Australian Defence Force Malaria and Infectious Disease Institute. She is currently undertaking doctoral studies at the Griffith University Law School where she is researching the international laws governing access to pathogen samples, genetic sequence data, and scientific information. She is a member of the Global Virome Project’s Ethical, Legal, and Social Implications Working Group and is a visiting Fulbright Scholar at the O’Neill Institute for National and Global Health Law, Georgetown University Law Center.
Gary Ruskin is codirector of U.S. Right to Know, a nonprofit, public interest, consumer, and public health group. He has also directed Commercial Alert, a watchdog group on advertising and commercialism, and the Congressional Accountability Project, which opposed corruption in the US Congress.
Mark Schlesinger, PhD, is a wayward economist often mistaken for a political scientist or social psychologist. Schlesinger is professor of health policy and a fellow of the Institution for Social and Policy Studies at Yale University and past editor of the Journal of Health Policy, Politics and Law. For the past two decades, he has studied patient experiences and patients’ responses to problematic medical encounters; over the past 10 years, he has complemented that work with research into ways of enhancing the scope, clarity, and influence of patient voices. Schlesinger’s other research interests include the determinants of public opinion about health and social policy, the influence of bounded rationality on medical consumers, the impact of economic insecurity on political attitudes, and the role of nonprofit organizations in health care systems.His favored sports include uncompetitive volleyball and unlighted table tennis.
Dale Shaller, MA, is principal of Shaller Consulting Group, a health policy analysis and management consulting practice based in Stillwater, Minnesota. As a member of the national Consumer Assessment of Healthcare Providers and Systems (CAHPS) Consortium since 1995, he has focused his research primarily on the collection and use of patient experience measures for public reporting to consumers as well as for private feedback reporting to clinicians for improvement. He has directed the CAHPS Database since its inception in 1998 and provides technical assistance on strategies for measuring and improving the patient experience to various regional and national stakeholder groups. He holds an MA in public affairs from the University of Minnesota.
James M. Shultz, MS, PhD, is a population health scientist and the director of the Center for Disaster & Extreme Event Preparedness (DEEP Center), University of Miami Miller School of Medicine. He teaches public health courses and advises MD/MPH students in the Department of Public Health Sciences. He publishes and conducts research on themes of population health science, disaster behavioral health, climate change impacts on public health, complex disaster risks and resilience, global mental health, and structural violence. Shultz holds an MS in health behavior research and a PhD in behavioral epidemiology from the University of Minnesota Division of Epidemiology and Community Health.
David Stuckler, PhD, MPH, HonMFPH, FRSA, is a professor of social and political sciences at the Bocconi University in Milan. He has written more than 200 peer-reviewed scientific articles on global health in The Lancet, British Medical Journal, and Nature, in addition to other major journals. His book about the global chronic-disease epidemic, Sick Societies, was published by Oxford University Press in 2011. He is also a coauthor of The Body Economic, published by Penguin Press in 2013 and translated into more than 10 languages. His work has been featured on covers of the New York Times and The Economist, among other venues. Foreign Policy named him one of the top 100 global thinkers of 2013.
S.V. Subramanian is a professor of population health and geography at Harvard University. He was the founding director of graduate studies for the interdisciplinary PhD program in population health sciences at Harvard. He has published more than 600 articles, book chapters, and books in the field of population health, and applied multilevel statistical models. He has been listed in the Thomson Reuters Highly Cited Researchers (top 1% of cited publications in Web of Sciences) since 2015. Subramanian is the coeditor-in-chief for the international journal Social Science & Medicine (SSM), a co-senior editor for the social epidemiology office of SSM, and the founding coeditor-in-chief of a new journal, SSM – Population Health.
An P. Te is currently a third year PhD student at the University of Birmingham in the Institute of Applied Health Research. Te received his BSc in the natural sciences program (biological sciences, chemistry, and philosophy) at Durham University in 2012 and a master’s degree in public health (SEAL) from the University of Birmingham in 2014. Te’s PhD is focused on the utility of the structured implicit case note review processes with a particular emphasis on applying the cognitive biases and heuristics field as potential influencers of case note reviewer care quality judgments (ie, contributing the variance within and across reviewers). Te is also interested in trying to identify psychological traits and characteristics of reviewers that can explain the variance observed within reviewers. Ultimately, he aims to use behavioral economics/behavioral change models to mitigate any cognitive biases and heuristics influencing care quality judgments.
Gail R. Wilensky, PhD, is an economist and a senior fellow at Project HOPE, an international health foundation. She directed the Medicare and Medicaid programs and served in the White House as a senior adviser on health and welfare issues to President George H.W. Bush. She was also the first chair of the Medicare Payment Advisory Commission. Her expertise is on strategies to reform health care, with particular emphasis on Medicare, comparative effectiveness research, and military health care. Wilensky currently serves as a trustee of the Combined Benefits Fund of the UnitedMineWorkers of America and the National Opinion Research Center, is on the boards of regents of the Uniformed Services University of the Health Sciences and the board of directors of the Geisinger Health System Foundation, United Health Group, Quest Diagnostics, and Brainscope. She is an elected member of the Institute of Medicine, served 2 terms on its governing council, and chaired the Healthcare Services Board. She is a former chair of the board of directors of Academy Health, a former trustee of the American Heart Association, and a current or former director of numerous other nonprofit organizations. She received a bachelor’s degree in psychology and a PhD in economics from the University of Michigan and has received several honorary degrees.
Deokhee Yi, PhD, MPH, is a health economist in the Cicely Saunders Institute of Palliative Care, Policy and Rehabilitation, King’s College London. She completed a PhD in health policy and administration, a master’s degree in public health, and a BSc in pharmacy. Yi’s areas of research and interest include the costs of palliative and end-of-life care, applications of discrete choice experiments in health services design, economic evaluations, and policy evaluations with administrative data.
Tanya L. Zakrison, MD, MPH, FACS, FRCSC, is an associate professor of surgery at the University of Miami. She is a trauma surgeon and surgical critical care intensivist at Jackson Memorial Hospital and the Ryder Trauma Center. Her medical degree is from the University of Toronto and her public health degree is from the Johns Hopkins School of Public Health.Her current research focuses on the effects of structural violence on firearm violence in the United States, and access to surgical care for incarcerated populations. She has also published on critical trauma theory with the intersection of the upstream “causes of the causes” of health inequities coupled with the downstream effects of direct violence.
Health Care Complaints and Adverse Events as a Means of User Involvement for Quality and Safety Improvement
Forty Years After Alma-Ata: At the Intersection of Primary Care and Population Health