Home-Based Telehealth Services: An Overview of Payer Policies and State Experiences

August 16, 2019

The use of home-based telehealth services, in which patients receive a virtual health care visit in the home or other nonclinical setting, has outpaced the availability of evidence about this model of care. As a result, state agencies are developing new policies for home-based telehealth services with little objective information to guide them.

In a new issue brief, Brittany Lazur, Andrea Bennett, and Valerie King of the the Center for Evidence-based Policy at Oregon Health and Science University review existing Medicaid, Medicare, and private payer policies on home-based telehealth, and draw on stakeholder interviews, to give state policymakers a sense of the landscape. The authors also flag potential issues for policymakers developing and implementing policies and programs, including privacy concerns and care fragmentation.