Characteristics of hospitals may be useful predictors of the economy, efficiency, and effectiveness of services delivered. But it is difficult to explain the variables of cost and quality among hospitals until differences among patients and outcomes are accounted for. A promising new research approach is explored as a source of information on that most elusive of all measures in service organizations-the outcome experienced by clients.
Author(s): W. Richard Scott; Ann Barry Flood; Wayne Ewy
Volume 57, Issue 2
Published in 1979