Measuring the Quality of Medical Care: Process versus Outcome

The controversy over appropriate and efficient ways to measure the quality of medical care continues. Many experts call for increased attention to assessment of the outcome of care. Others maintain that process measurements are more direct and practical. But both measurement techniques are of questionable validity, and each obscures important problems of the differences among patients, disease severity, and medical performance.

Author(s): William E. McAuliffe

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Volume 57, Issue 1 (pages 118–152)
Published in 1979